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Call centers

A guide to amplifying customer satisfaction in call centers

The call center is at the heart of customer service, and consumer expectations are sky high. This guide outlines the CX fundamentals that companies must know and implement to operate a successful call center while reducing costs.

Illustration of a complex workflow and people collaborating to form a DesignOps plan


A product design leader's guide to DesignOps

With challenges like turnover, talent retention, higher performance expectations for digital products, and lack of a clear roadmap, the core operations of a product design team can be tough. Learn more about the framework we use to get started or gain momentum in building a DesignOps function that follows today’s best practices.

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legacy modernization

A guide to application modernization process & tools

You know it’s time to modernize your legacy application, but the road ahead of you seems daunting. Read more about the payoffs of modernization, team structures and strategies that lead to success, and common mistakes to avoid in the process.



illustration of a handful of files in Figma, with multiple collaborators


A guide to Figma for product design leaders

Investing in a new tool can seem daunting, but the effort is worth it. We see Figma as a critical part of making modern design and development efforts effective today. Learn more about the best practices for transitioning your team to Figma—seamlessly.

design system example

UX Design

A guide to meeting your design system goals

A design system combines the benefits of a style guide (intended for designers) and a pattern library (intended for developers) into a single, cohesive database for everyone. Learn how a design system can help bring your product to market quicker with consistent design and improved efficiency.

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Service Design

A guide to understanding the principles of service design

Service design is an approach that facilitates a holistic understanding of your offering and empowers you to make that entire experience better for your users. Learn more about how a service design approach to a digital problem provides a more holistic view of where the digital “piece” fits.

example journey map for hired services

UX Research

A how-to guide: user journey mapping

User journey maps help tell the story of customer experiences across a brand’s touchpoints. Read more about creating valuable journey maps.

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UX Design

Understanding design Thinking: A beginner’s guide

Design thinking is a combination of strategy, a method, and a worldview. Learn how to use design thinking for practical and creative problem-solving.

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Content Strategy

A guide to digital content strategy

Content strategy transforms user experiences and optimizes content workflows. Learn more about digital content strategy, why it’s important to your organization, and the key phases in creating your content strategy.

illustration of hands holding mobile phones with application dashboards

UX Design

A how-to guide for dashboard design

A well-designed digital dashboard is a visual representation of your user’s most valuable data—and makes it easy for the user to ingest and take action on this information. Read more about how a digital dashboard can support your business objectives.

Illustration of people doing research, using whiteboards and computers

UX Research

A guide to design research

At its core, design research is about understanding user needs and assessing priorities before creating solutions. Learn how to incorporate design research into the early stages of your design process to focus your goals and ultimately create something that meets users’ needs.

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UX Research

A how-to guide for conducting heuristic evaluations

A heuristic evaluation is an expert’s thorough assessment of a site’s UX, with the intent of detecting usability and accessibility issues. Learn more about heuristic evaluations and why you should integrate one into your next product design and development project.

People working together at a whiteboard

UX Design

A guide to human-centered design

Human-centered design puts users and their needs at the center of our design practice and helps us create tools and applications as functional and necessary as they are beautiful. Read more about how human-centered design can help improve you users’ experience.

Illustration of a person working at a computer with an agile workflow arrow surrounding them


A how-to guide for integrating agile workflows into UX design

There are many benefits of working in Agile: it breaks projects down into manageable, incremental steps, short timeframes help teams stay focused and aligned, and projects can quickly respond to customer and stakeholder feedback. Read more about how we implement Agile in our UX Design process.