Ever since I moved into the design industry six years ago, I’ve found myself having a whole new appreciation for my interactions and experiences as a customer. In my first job out of college, I worked for a large financial services firm. While user experience (UX) design was not a focus for them at the time, they did a good job of working with their clients to make sure the customer’s voice was heard. They even established customer support groups for folks to share their experiences with one another, pool funding for enhancements, and weigh in on new product features. … Read more of the post Can’t Stop, Won’t Stop—UX is Everywhere
Design ideas, wit, and wisdom from Think Company.
Here’s a little known fact. Until 1986, the New York Times prohibited the use of “Ms.” as an honorific for women. Think about that. For the majority of its history, whenever a woman was referred to in the pages of the New York Times, her martial status had to be included. This was not so (and never has been) for men. This is important because the way we structure content says a lot about the values we share. If we require Mr., which says nothing about marital status, before a man’s name but either Miss or Mrs. before a woman’s … Read more of the post The Revolution Will Have Structured Content
Six Sigma and related methods like DMADV and Lean Six Sigma are a powerful way to improve processes and systems. They have been used successfully for decades to reduce errors and increase efficiency but there is a blind spot that can undermine their effectiveness—not adequately accounting for the human perspective. “We are trained to look at how to make [a process] faster and more efficient rather than how to make it engaging.” – T.B., Six Sigma Black Belt Any process that involves the actions of people will contain hidden complexity and opportunity. Business processes and systems must be aligned with … Read more of the post Six Ways to Add a Human Perspective to Process Reengineering Projects
I am happy to announce that our final commemoration of Think Company’s 10-year anniversary is an exciting change to the makeup of our executive team. But before I share the details, the backstory: Ten years ago Brian, Russ, and I were embedded on-site at Think Company’s first client’s office in Horsham, PA. Since we didn’t have studio space of our own yet, the three of us often took walks together around the grounds of the office park during the lunch hour to discuss Think Company stuff in private. I’ll never forget the day—probably sometime in the summer or fall of … Read more of the post Exciting Leadership Changes at Think Company
It started when a developer on a client’s team approached me with a question: “Hey, you know D3.js right? Could you help us visualize some data?” “Of course,” I said. That’s one of the reasons they brought us in, after all! “What are you trying to achieve?” Asking one seemingly simple question was the difference between delivering the requested solution and implementing a solution that went beyond the request to expose even more useful information. We were in the middle of reskinning a legacy application built in a tech stack from a bygone era. Most of the codebase was decades … Read more of the post Data Visualization, and Identifying The True Challenge Within The Question