What we do

Our partnership is tailored to the unique needs of your business.

You're not locked into one engagement model with us.

We'll work with you to reach the ideal solution that efficiently supports your scale and your current and future needs for research, design, and development.

Delivery Methods

These are the most commonly used and proven delivery methods.

Project-based

When this approach works

  • Your goals or challenges are well defined

Typical situations

  • Product or platform redesign
  • Application build

What it looks like

  • We work with you to outline a detailed scope with a specific start and end, and a predetermined cost.
  • Typically, our project team starts with a discovery phase to uncover and document business, user, and technology requirements, which drive subsequent research, design, and development activities.

Team-based

When this approach works

  • You have a long timeframe and unknown or variable scope
  • Your business environment is highly complex
  • You need to supplement capabilities and/or capacity

Typical situations

  • New product development
  • Complete experience design
  • Digital transformation

What it looks like

  • Stability: Dedicated team members fill specific roles that are known to be required at the onset of the engagement, typically working out of Think Company studios with regular visits to your site.
  • Flexibility: A number of “studio support” hours can be used as needed to extend or expand the team and access specific expertise.

Workshops and training

When this approach works

  • Your employees need a boost of skills, clarity, or energy (or a mix of all three)

Typical situations

  • New project or initiative

What it looks like

  • We help your team understand and practice user-centered design, with customized curriculum, exercises that invite open conversation and decision-making, and tools and techniques you can put to use right away.
  • Strengthen your team's skills for broad concepts like design thinking as well as specific expertise, like accessibility or content strategy.
  • Have our facilitators come to your site, or bring your team to one of our Think Spaces.

Don't worry about committing to one option now.

Tell us what you're hoping to accomplish, and we’ll work with you to achieve your goals.