Transforming a health system for access anytime, anywhere
Think Company worked with a renowned hospital to design and develop a telemedicine app that expands access and care to children with chronic illnesses.
Understanding User Healthcare Needs
Through conversations with parents, guardians, and doctors, we gained a deep understanding of the challenges they face when accessing and managing a child’s healthcare.
After determining that the flexibility afforded by a telemedicine app would have the greatest impact on families of children with chronic illnesses, we began working with our partners and clinicians to focus on creating a proof-of-concept addressing childhood asthma.
A Roadmap For Digital Transformation
Our partner was committed to a long-term plan for digital transformation throughout their organization. With their help, we translated their vision into a Digital Transformation Roadmap that charted a future that included custom apps for chronic illnesses, as well as centralized dashboards where families can access medical info and schedule both telemedicine and real-world appointments.
Developing a Change Management Strategy
To mobilize this change, we implemented an adoptable change management strategy. As a result, the hospital launched the telemedicine app and transitioned to a multi-channel care model smoothly, ensuring care and outcomes would not suffer.
“Think Company has been the design bedrock of this project—developing the structure, look, and feel of the application. Think’s vision and ability to turn requirements into reality really set our project off on the right foot.”
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