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The Think Blog

Deep Dive: service design

illustration of woman shopping for groceries

March 20, 2019

Object-oriented UX (OOUX): process, examples, and resources 

  • By
  • Keren Toledano
Illustration of a merge traffic sign

November 26, 2018

Service design: It’s not just another buzzword 

  • By
  • Brittany Murphy
Photo of employees in modern office lounge

October 17, 2018

To grow with integrity: Engage and honor your team 

  • By
  • Russ Starke
Screenshot of content audit in Airtable

August 6, 2018

How to use Airtable for content audits, part 2 

  • By
  • Holly Munson
Stylized illustration of sound waves

December 7, 2017

Web Accessibility: What You Say vs. What I Hear 

  • By
  • Mikey Ilagan
Photo of Think Company employees at job fair table

October 24, 2017

Thoughts from the Other Side of the Job Fair Table 

  • By
  • John Young
A team working through project frustrations

September 14, 2023

Why your next project will fail—and how to save it 

  • By
  • Bruce McMahon
Impact Outlook infographic showing the relationship between ethics, inclusivity, and accessibility

August 31, 2023

Centering humanity in our designed experiences; an approachable toolkit and guide 

  • By
  • Joseph Carter-Brown,
  • Keith Rich
Building blocks stacked and creating a staircase with icons moving up each stair step representing research maturity phases

August 3, 2023

Understanding your organization’s user research maturity 

  • By
  • Andrew Kunz
Healthcare provider showing a patient and caregiver information on a tablet

July 27, 2023

4 Digital transformation principles that improve patient trust and service 

  • By
  • Katie Wofford,
  • Sunkwon Bush
Illustration of a computer center stage with velvet curtains on fire around it

June 21, 2023

Burn the velvet curtain: Why torching big website launches is better business 

  • By
  • Danielle Traitz,
  • Elizabeth Cottrell
Developers working at a computer

June 6, 2023

Improve your Developer Experience and create a culture of success 

  • By
  • Cameron Messinides,
  • Christine Martino,
  • Jessica DiPonziano,
  • John Young
Illustration of a toolbox with AI on it and tools, devices, journey maps, customer service headphones, and data charts

May 23, 2023

What you need to know about AI and how it can boost your team’s work now 

  • By
  • Grace Colbert,
  • Shawn Hickman
Two people in a UX workshop brainstorming

May 8, 2023

Invest in UX workshops and delight your customers with better digital experiences 

  • By
  • Jack Valentine
A UX writer working at a computer with UX wireframes

April 19, 2023

Signs you need a UX writer 

  • By
  • Britt Brouse
Illustration of outdated legacy computers, phones, and other technology

April 11, 2023

When is a legacy software update worth it? 6 signs you’re overdue 

  • By
  • Christine Martino,
  • Josh Stewart
rapid prototyping Illustration in a blueprint style of different prototypes on digital devices

March 28, 2023

Better UX design with rapid prototyping: Fake it ‘til you make it 

  • By
  • Alex Boenisch,
  • Christine Martino
Person working at a computer

March 14, 2023

Supporting content operations for a new portal launch using Airtable 

  • By
  • Britt Brouse

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