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The Think Blog

Deep Dive: Customer Experience

Pink and blue phones on a purple background

February 25, 2025

Contact center evolution: A roadmap to customer experience maturity 

  • By
  • Chad Kaufman
Call center headsets

September 18, 2024

Drive excellence in telecom call centers—establish KPIs that matter 

  • By
  • Chad Kaufman,
  • Joe Scheffler
Three telecom service vans for truck rolls

June 20, 2024

Reduce truck rolls and save money with these 3 CX practices 

  • By
  • Chad Kaufman
Mobile phone

May 28, 2024

Your MVNO success hinges on activation; 5 CX initiatives to build into your strategy today 

  • By
  • Chad Kaufman
Consultants working on cx and ex strategies for their clients

January 25, 2024

How to make smart CX and EX decisions to grow in the middle market 

  • By
  • Brianna Kelsey,
  • Katie Wofford
Filing cabinets for patient folders in healthcare

November 28, 2022

Personalization in regulated industries; how to use this powerful tool to build trust 

  • By
  • Britt Brouse,
  • Sunkwon Bush
illustration of a lightbulb

November 8, 2022

Truism: knowing when to adapt 

  • By
  • Nygel Jones
illustration of a lightbulb

October 5, 2022

There’s no “I” in great design or leadership 

  • By
  • Nygel Jones
illustration of a lightbulb

August 9, 2022

Truism: Poor design vs. “poor by design” 

  • By
  • Nygel Jones
Customer and feedback manager talking.

May 7, 2020

Transform your customer experience: How to set up an effective customer feedback loop 

  • By
  • Brittany Murphy,
  • Sayla Tenenbaum
Illustration of sheets of paper flying into a computer

April 25, 2018

Customers expect more from your procurement system 

  • By
  • Abby DePrimo
light bulb illustration with people

December 10, 2016

The Smartest Content Strategist in the Room: Your Audience 

  • By
  • Dave Thomas

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