Deep Dive: Customer Experience

A photo of a health care practitioner using a desktop and mobile phone

November 28, 2022

Personalization in regulated industries; how to use this powerful tool to build trust

By
Britt Brouse,
Sunkwon Bush

illustration of a lightbulb

<img alt="illustration of a lightbulb" loading="lazy" data-src="https://www.thinkcompany.com/wp-content/uploads/2022/07/Hero_1920x1080-2-500x281.png" class="tco-card-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="tco-card-image" alt="illustration of a lightbulb" src="https://www.thinkcompany.com/wp-content/uploads/2022/07/Hero_1920x1080-2-500x281.png" loading="lazy" />

November 8, 2022

Truism: knowing when to adapt

By
Nygel Jones

illustration of a lightbulb

<img alt="illustration of a lightbulb" loading="lazy" data-src="https://www.thinkcompany.com/wp-content/uploads/2022/07/Hero_1920x1080-2-500x281.png" class="tco-card-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="tco-card-image" alt="illustration of a lightbulb" src="https://www.thinkcompany.com/wp-content/uploads/2022/07/Hero_1920x1080-2-500x281.png" loading="lazy" />

October 5, 2022

There’s no “I” in great design or leadership

By
Nygel Jones

illustration of a lightbulb

<img alt="illustration of a lightbulb" loading="lazy" data-src="https://www.thinkcompany.com/wp-content/uploads/2022/07/Hero_1920x1080-2-500x281.png" class="tco-card-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="tco-card-image" alt="illustration of a lightbulb" src="https://www.thinkcompany.com/wp-content/uploads/2022/07/Hero_1920x1080-2-500x281.png" loading="lazy" />

August 9, 2022

Truism: Poor design vs. “poor by design”

By
Nygel Jones

Customer and feedback manager talking.

May 7, 2020

Transform your customer experience: How to set up an effective customer feedback loop

By
Brittany Murphy,
Sayla Tenenbaum

Illustration of sheets of paper flying into a computer

April 25, 2018

Customers expect more from your procurement system

By
Abby DePrimo

light bulb illustration with people

December 10, 2016

The Smartest Content Strategist in the Room: Your Audience

By
Dave Thomas

<img alt="Think Company logo" loading="lazy" data-src="https://www.thinkcompany.com/wp-content/themes/think-theme/img/blog-hero-default-card.jpg" class="tco-card-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="tco-card-image" alt="Think Company logo" src="https://www.thinkcompany.com/wp-content/themes/think-theme/img/blog-hero-default-card.jpg" loading="lazy" />

April 20, 2016

What the Four Seasons Taught Me about Customer Experience

By
Phil Charron

<img alt="Think Company logo" loading="lazy" data-src="https://www.thinkcompany.com/wp-content/themes/think-theme/img/blog-hero-default-card.jpg" class="tco-card-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="tco-card-image" alt="Think Company logo" src="https://www.thinkcompany.com/wp-content/themes/think-theme/img/blog-hero-default-card.jpg" loading="lazy" />

April 27, 2015

Designing Digital First Impressions

By
Kristina Cassar

<img alt="Think Company logo" loading="lazy" data-src="https://www.thinkcompany.com/wp-content/themes/think-theme/img/blog-hero-default-card.jpg" class="tco-card-image lazyload" src="data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==" /><noscript><img class="tco-card-image" alt="Think Company logo" src="https://www.thinkcompany.com/wp-content/themes/think-theme/img/blog-hero-default-card.jpg" loading="lazy" />

October 3, 2013

Digital Design At The Doctor’s Office

By
Allison Hossack

Popular Topics

Send us a postcard, drop us a line

Interested in working with us?

We scope projects and build teams to meet your organization's unique design and development needs. Tell us about your project today to start the conversation.

Learn More