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Getting Started with Service Design

November 10, 2020

and November 12, 2020

A two-part, virtual workshop on the basics of service design and creating more seamless customer experiences.

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About the workshop

This is a two-part, virtual workshop:

  • Part 1 will run on Tuesday, November 10 from 6:00 – 8:30 p.m. EDT
  • Part 2 will run on on Thursday, November 12 from 6:00 – 8:30 p.m. EDT

Understanding the service design methodology will provide a new lens into what makes a customer experience operate. Service design is not just for “services”—it can be applied to any type of experience. This approach challenges us to ask questions and seek a deeper understanding of how many aspects of a company contribute to a person’s overall experience.

Participants of this workshop will:

  • Gain a basic understanding of services and the value they bring to organizations
  • Learn the foundational process of implementing a service design approach
  • Create a service blueprint and learn how to use that blueprint as a tool for change

Proceeds from this event

We are donating all of the proceeds of this workshop to the PHL COVID-19 Fund and the Bread and Roses Community Fund.

computer monitor with post-it notes

About our Presenters

Brittany Murphy

Senior Research Lead

The “fabricator” of Think Company, Brittany comes to us from an industrial engineering background after finding herself drawn to digital interfaces that enhance our interaction with the physical world and each other. Passionate about greatness in the smallest details and research-based design, she'll also wow you with her furniture rehab and jewelry making skills!

Sayla Tenenbaum

Senior Experience Designer

The "integrator" of Think Company, Sayla comes from the world of integrated product design—at the intersection of business, engineering, and design. An artist at the core, her early career started as a jewelry designer very interested in the personas of the people she was designing for and how color and shape could represent their identity. Form there she moved onto designing experiences that improved emotional care of women after miscarriage, and products to improve early childhood education and people with hearing disabilities. Even in her spare time she likes to tinker with 3Dmodeling and printing—she’s a thoughtful and creative dynamo!

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