Getting Started with Service Design

A two-part, virtual workshop on the basics of service design and creating more seamless customer experiences.

November 10, 2020 at 6:00 pm EST

and November 12, 2020 at 6:00 pm EST

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About this Workshop

This is a two-part, virtual workshop:

  • Part 1 will run on Tuesday, November 10 from 6:00 – 8:30 p.m. EDT
  • Part 2 will run on on Thursday, November 12 from 6:00 – 8:30 p.m. EDT

Understanding the service design methodology will provide a new lens into what makes a customer experience operate. Service design is not just for “services”—it can be applied to any type of experience. This approach challenges us to ask questions and seek a deeper understanding of how many aspects of a company contribute to a person’s overall experience.

Participants of this workshop will:

  • Gain a basic understanding of services and the value they bring to organizations
  • Learn the foundational process of implementing a service design approach
  • Create a service blueprint and learn how to use that blueprint as a tool for change

Proceeds from this event

We are donating all of the proceeds of this workshop to the PHL COVID-19 Fund and the Bread and Roses Community Fund.

computer monitor with post-it notes
About the Presenters
Brittany Murphy

Senior Design Lead

With experience in leading initiatives across the financial, telecomm, healthcare and pharmaceutical industries, Brittany helps our clients untangle, navigate, and find data-driven solutions to their uniquely complex problems. As Principal of Research, she also continues to evolve Think Company’s research practice and strengthen the research skills across all of our practitioners and project teams. Brittany is an innovative strategist that approaches each new project as an opportunity to learn and incorporate new ways of thinking and problem solving.

Sayla Tenenbaum

Senior Experience Designer

Sayla focuses on a human-centered design approach, initiating user research, prototyping concepts for development, and creating designs for production. Sayla’s background includes experience at the intersection of design, engineering, and business, allowing her to communicate between cross functional teams and deliver well rounded and creative products to clients and their target users.

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