Getting Started with Service Design
This workshop will teach you the basics of creating more seamless customer experiences with service design. Request this workshop for your organization.
About this Workshop
Understanding the service design methodology will provide a new lens into what makes a customer experience operate. Service design is not just for “services”—it can be applied to any type of experience. This approach challenges us to ask questions and seek a deeper understanding of how many aspects of a company contribute to a person’s overall experience.
The workshop can be held virtually, is ideal for audiences of 10-20 participants, and can be held over one half day (4 hours) or a full day with a break for lunch. The content is made for anyone in an organization who manages or contributes to the customer’s experience of a product or service. Request this workshop for your organization.
Participants of this workshop will:
- Gain a basic understanding of services and the value they bring to organizations
- Learn the foundational process of implementing a service design approach
- Create a service blueprint and learn how to use that blueprint as a tool for change
Don’t just take our word for it. Check out what past participants have said about this workshop.
"This was a great balance of information and activities that helped reinforce what we were learning. I feel like I retained more than I usually do with other workshops."
"Great hands-on use of tools for blueprinting. The facilitators were excellent."
Request a Workshop
Want to bring this workshop to your organization? Fill out the form below and someone from our team will be in touch shortly.
Send us a postcard, drop us a line
Interested in working with us?
We scope projects and build teams to meet your organization's unique design and development needs. Tell us about your project today to start the conversation.