Service Design for Voting

Learn more about how we can apply service design principles to the voting process.

Hosted on October 15, 2020 at 3:00 pm EDT

About this Webinar

The process of voting isn’t just about Election Day. Election boards across the country spend all year connecting processes, technology, and people to make voting possible—but experience tells us that the day doesn’t always go as planned. There are many moving parts to the voting process and common points of confusion for voters, which leads to questions like:

  • Am I registered to vote?
  • Where’s my mail-in ballot?
  • At my voting location, do I go in the cafeteria door, or the gym door?
  • Do I need to bring my ID?

John Young and Dan Singer—experienced election workers with UX and technology backgrounds—discussed how we can apply service design principles to the voting process. From helping Judges of Elections manage their precincts to keeping lines short and voters informed, we’ll explore ways to put voters at the center, build a better experience for all involved, and help make every vote count.


This is part of our ongoing webinar series on tackling design and technology challenges.

computer monitor with post-it notes
About our Speakers
John Young

Director, Technology

John Young is a Senior Technical Lead at Think Company. He is also an elected Judge of Elections in Chester County. In his role as an “Emergency JoE,” John takes over precincts that have limited or insufficient staff and makes sure that voting is conducted fully and fairly.

Dan Singer

Senior Experience Designer

Dan Singer is a senior designer at Think Company who focuses on research and strategy. He has designed experiences for industry-leading organizations as a part of cross-functional teams. Dan has been a volunteer poll worker since 2016 in Montgomery County.

Thanks for Watching!

Thanks for watching Service Design for Voting. Below you’ll find some resources that John and Dan mentioned during the presentation.

Want more insights on creating great digital products?

Sign up for our newsletter.

We keep it brief, make it easy to unsubscribe, and never share your information.

Explore More Think Events

We host events and partner with other organizations to bring opportunities for education and connection to our community. Explore upcoming and past events.

View All Events