Service Design for Voting
Hosted on October 15, 2020 at 3:00 pm EDT
About this Webinar
The process of voting isn’t just about Election Day. Election boards across the country spend all year connecting processes, technology, and people to make voting possible—but experience tells us that the day doesn’t always go as planned. There are many moving parts to the voting process and common points of confusion for voters, which leads to questions like:
- Am I registered to vote?
- Where’s my mail-in ballot?
- At my voting location, do I go in the cafeteria door, or the gym door?
- Do I need to bring my ID?
John Young and Dan Singer—experienced election workers with UX and technology backgrounds—discussed how we can apply service design principles to the voting process. From helping Judges of Elections manage their precincts to keeping lines short and voters informed, we’ll explore ways to put voters at the center, build a better experience for all involved, and help make every vote count.
This is part of our ongoing webinar series on tackling design and technology challenges.
About the Speaker
Thanks for Watching!
Thanks for watching Service Design for Voting. Below you’ll find some resources that John and Dan mentioned during the presentation.