Transforming a Standards Organization with DesignOps
Think Company helped ASTM International modernize its suite of digital standards platforms and transformed its internal practices to incorporate design thinking.
Summary & Goals
ASTM is an international standards organization that develops and publishes voluntary consensus technical standards across a range of industries. ASTM provides access to over 13,000 standards that empower its members to build skyscrapers, develop innovative drug therapies, and more.
Think Company joined ASTM’s transformation and product development effort to provide our expertise in user experience, accessibility, and DesignOps. Our team supported a development effort that completely redesigned key experiences within ASTM’s content delivery and e-commerce platforms.
An Agile Approach to Product Development
Our Designers and Technologists worked in fully integrated Scaled Agile Framework (SAFe) sprint teams beside a large development vendor to provide support with our global design system, researchOps, and front-end development and accessibility.
By utilizing research and customer feedback loops, our team supported ASTM’s transition from big inflexible rollouts to nimble, customer-informed phased feature releases.
Creating an Accessible Design System
We helped develop ASTM’s design system framework by building on an existing framework, Bootstrap. This allowed us to ramp up quickly, meet tight deadlines, and provide ASTM’s development team with detailed documentation. We applied our accessibility expertise to the design system, including a Confluence repository for documentation and a front-end component library in Storybook for cross-product deployment.
A Digitally Transformed Standards System
ASTM is launching a completely reimagined version of its premier standards app, Compass. They also have a fully-featured design system that is supporting similar transitions for their other digital products.
After our work together, ASTM understands how to collect customer feedback to drive the continual improvement of their product suite. With a new design development infrastructure, the organization brings those innovations to market faster than ever before.