Nemours Children’s Health
When a child’s asthma flares at 2 a.m., a phone call isn’t fast enough. Now, parents reach their child’s care team through the app, any time, day or night.- Research & Product Strategy
- Product Design & Build
Overview
Think partnered with Nemours Children’s Health to make pediatric care as accessible as everything else in a parent’s pocket. Nemours is one of the nation’s largest multistate pediatric health systems, with two children’s hospitals and more than 70 specialty practices, answering families’ most urgent questions every day. Before designing anything, we conducted 32 interviews across four Nemours locations, talking with clinicians, nurses, and parents to understand what was breaking down in chronic care. That research shaped a four-year digital roadmap, pointing to one proof-of-concept worth designing first: a telemedicine app connecting families managing childhood asthma directly to their care team. That single pilot proved itself well beyond asthma. The app now supports families managing heart conditions, diabetes, and epilepsy, syncing data straight into Epic so physicians see the full picture before every visit. Nemours brought Think back through each new phase. The app is now rated 4.9 out of 5 by nearly eight thousand families.
About This Client
Nemours Children’s Health is one of the nation’s largest multistate pediatric health systems. It runs two children’s hospitals, more than 70 specialty practices, and generates over $2 billion in annual revenue.
A single pilot for childhood asthma became Nemours’ primary care app. It now also supports heart conditions, diabetes, and epilepsy, and is rated 4.9 out of 5 by nearly eight thousand families.
Results
- Problem
Parents managing a child’s chronic asthma at home had no way to get symptom data in front of their doctor before a visit.
SolutionNow that data flows straight into Epic, so physicians and families walk into every visit already caught up.
- Problem
Nemours’ original patient portal saw low adoption, and families often defaulted back to phone calls instead of digital tools.
SolutionThe new app eventually replaced that portal entirely, becoming the primary way families reach their care team today.
- Problem
A single condition-specific pilot had to prove real value before Nemours would expand digital care to other chronic illnesses.
SolutionThe asthma app’s success led Nemours to add support for kids managing heart disease, diabetes, and epilepsy inside the same app.
- Problem
For a hospital’s app to matter, families have to trust it enough to open it again and again.
SolutionNearly eight thousand families have rated the app 4.9 out of 5, many praising how easy it is to navigate their child’s care.