Transforming a health system for access anytime, anywhere

Think Company worked with a renowned hospital to design and develop a telemedicine app that expands access and care to children with chronic illnesses.

A User-Centered Approach

We met with the parents, guardians, and doctors of patients to understand the challenges and anxieties they face when managing a child’s healthcare. These conversations exposed the struggles of accessing care while juggling work, life, and their child’s health.

While this relates to healthcare, see our general philosophy on Service Design by Think Company’s Principal of Research

A Value-Based Strategy

Through our research, we discovered that the flexibility afforded by telemedicine would impact the families of children with chronic illnesses most. Working with our partners and clinicians, we looked at the conditions that were affecting local and national populations and quickly focused on proof-of-concept addressing childhood asthma.

A Roadmap For Digital Transformation

Our partner was committed to a long-term plan for digital transformation. With their help, we translated their vision into a Digital Transformation Roadmap that charted a future that included custom apps for chronic illnesses, as well as centralized dashboards where families can access medical info and schedule both telemedicine and real-world appointments.

Continuity of Care

To mobilize this innovation, we implemented an adoptable change management strategy. As a result, the hospital launched the app and transitioned to a multi-channel care model smoothly, ensuring care and outcomes would not suffer.

Tech Integration

With our technical system expertise, we were able to integrate data between the new telemedicine app and the hospital’s EMR (Electronic Medical Record) software while maintaining compliance. This gave patients and parents a user-friendly interface that ensured they’d continue to use it, while doctors and nurses were able to access up-to-date information from their clinical systems.

Our partner continues to develop their app and telemedicine ecosystem for acute and chronic childhood illnesses. Their foresight and our process have set them up to deliver care in times when our medical systems are stressed and access to care and data must be faster and more flexible than ever.

Think Company has been the design bedrock of this project—developing the structure, look, and feel of the application. Think’s vision and ability to turn requirements into reality really set our project off on the right foot.”

– Product Owner

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