The Challenge
- Employees were frustrated by having to use multiple intranets with different aesthetics and interaction models; existing intranets were organized based on company structure rather than employee workflows and mental models; the organization and taxonomy of the information made it difficult to find what they needed when they needed it
- Objective usage data for the intranet was extremely poor, and employees were creating numerous, inconsistent workarounds to make up for the deficiencies of the official company assets